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Refund Policy - Custom Film Posters

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@customfilmposters.com

Do you offer refunds?

In case you're unhappy with your unique film poster, we offer revisions until you are 100% satisfied. This, however, only applies to the digital previews stage. Once you've accepted the preview, and ordered the poster to be printed, refunds are no longer possible. Exception of the following:

Print refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@customfilmposters.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges.

Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at hello@customfilmposters.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
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Our gallery style canvas prints are waterproof, fade proof, and stretch and crack resistant.

Ready to Hang

All our canvas prints come pre-assembled with hangers already fixed to the canvas frame.