What payment methods does Portraits & Co accept?

We accept Visa, Mastercard and American Express

Are all canvas products sold ready to hang?

Yes all canvas products at Portraits & Co are sold ready to hang. Each canvas print is mounted on premium wood from sustainable forests. 

What is your return / refund / exchange policy?

Portraits & Co only offers refunds if your order arrives damaged. We do not accept returns / refunds / or exchanges. All orders sold at Portraits & Co are "Made to Order" meaning we only print your canvas and mount it once an order is placed. In the highly unlikely event that you receive a damaged canvas, please get in touch with us at

What is the depth of the wood frame of canvas products sold at Portraits & Co?

The depth of all canvas products sold at Portraits & Co is 3.5cm gallery depth. While other stores may offer slimmer depth such as 1cm or 2cm to be able to sell you cheaper canvas art, we don't do that. We strictly follow gallery standards which is 3.5cm. This will help bring out your piece and make it look stunning from all angles. After all, we promise you  "Museum Quality" and to do this, it's important we maintain 3.5cm gallery depth

Do you accept cash on delivery as a payment method?

Unfortunately we do not accept cash on delivery as a payment method at Portraits & Co as all orders are "Made to Order" meaning we only print you canvas and mount it once an order is placed. 

Can a custom size be requested?

Of course! while we do offer numerous sizes in both landscape and portrait formats, if you need a specific size not listed on our website, please get in touch with us at to help you out

Who can I contact for press inquiries? 

For all press inquiries, you can drop us a line at and we will forward your email to the best person in charge. 

Can I visit your facility?

Unfortunately our facility isn't open to the general public. Your orders are "Made to Order" meaning we create your canvas print and mount it once an order is placed. Our Dubai facility may be open for press related inquiries. However if you are interested in taking a tour just out of interest; please get in touch!

I have my own artwork / image, can you print it on canvas for me and mount it?

Of course! Just visit our custom collection here choose your size, layout and upload your image or images and we will take care of the rest! 

Who do I contact for other questions?

You can reach us at or call us on +971 50 2051151

How long does it take to receive my order?

It takes on average between 3-7 business days to receive your order within the United Arab Emirates. For orders shipped outside the United Arab Emirates, your order can take between 8-16 business days.

Do you ship outside the United Arab Emirates?

Yes! We ship worldwide. Shipping charges may apply during checkout based on weight and destination. 

Where do you ship from?

We ship from Dubai - United Arab Emirates

Do you provide a tracking number once my order ships?

All UAE & international orders include a tracking number. Once an order ships, you will receive an SMS and Email with tracking information. 

Is shipping free of charge?

Shipping is free of charge during promotional periods. Shipping charges may apply both in the UAE and for international orders. 

Free Shipping

Free shipping across the UAE. Shipping charges may apply for orders outside the UAE.

24/7 Support

Our expert team is on hand around the clock seven days a week to deliver the best experience.

Gallery Quality

Our gallery style canvas prints are waterproof, fade proof, and stretch and crack resistant.

Ready to Hang

All our canvas prints come pre-assembled with hangers already fixed to the canvas frame.